Introduction
At Simple Clearances (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, visit our website, or use our mobile applications.
By using our services, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.
Information We Collect
We collect several types of information to provide and improve our services, including:
- Personal Identification Information: This may include your name, contact details (such as phone number and email address), billing information, and payment details.
- Service-Related Information: This includes details related to the services you request, such as the type and amount of waste, location, collection dates, and any additional requests or preferences.
- Technical Data: This includes information about your device and how you access our website, such as IP address, browser type, and browsing behaviour on our website.
- Communication Information: If you contact us via email, phone, or other communication channels, we collect any personal information shared during those interactions.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To fulfil your service requests, including booking and completing waste collection.
- Payment Processing: To process payments for services provided and to manage invoicing.
- Communication: To communicate with you regarding your bookings, confirm services, send reminders, and provide customer support.
- Marketing and Promotions: To send you promotional materials, newsletters, or updates about our services (if you have opted-in to receive such communications).
- Improving Services: To analyse and improve our services and website, and to personalise your experience.
- Compliance and Legal Obligations: To comply with legal and regulatory requirements and resolve disputes.
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data with third parties in the following situations:
- Service Providers: We may share your information with trusted service providers who help us operate our website, process payments, or perform other necessary functions.
- Legal Compliance: We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred.
How We Protect Your Information
We take reasonable precautions to protect your personal data from unauthorised access, disclosure, alteration, and destruction. This includes the use of encryption, secure servers, and other security measures. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your personal data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and to gather information about how our website is used. Cookies are small data files placed on your device. You can configure your browser to refuse cookies or alert you when cookies are being used. However, certain features of our website may not function properly without cookies.
Our cookies fall into two groups. Necessary cookies keep the website and online booking working: they hold your booking basket, keep you logged in to your Simply Loyal account and remember your cookie choice. They are set by this website and cannot be switched off. Analytics cookies are only set if you accept them in the cookie banner. We use Google Analytics 4, provided by Google, to count visits and see which pages are used so we can improve the website. IP addresses are truncated and we do not use any of Google’s advertising features. These cookies are named _ga and _ga_* and last up to two years. You can change or withdraw your choice at any time using the Cookie Settings link in the footer of every page.
Simply Loyal Accounts and Rewards
Simply Loyal is our customer account and rewards scheme. When you join by booking with us online, we create a Simply Loyal account for you using the email address you book with. Your account lets you see your bookings, download your invoices and use your member rewards.
The list below explains what we keep in your account and how we use it.
- Account details: we keep your name, contact details, addresses, booking history and invoices, your points and tier, your personal referral code and, if you joined through a referral link, which member referred you.
- Birthday: giving us your birthday is optional, and we only ask for the day and month. We use it only to apply your birthday offer and to email you about it. You can remove it from your account at any time, or ask us to remove it for you.
- Referrals: if you use a referral link or code, we record this so we can arrange a reward for the member who referred you. They are told that their referral was used, but they are not shown your booking details.
- Birthday and offer emails: we only send these to members who have given us their birthday for that purpose. You can ask us to stop them at any time.
Your Rights Regarding Your Information
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal data we hold about you.
- Correction: You may request that we correct or update any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Privacy of Children
Our services are not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:
Simple Clearances
Email: info@simpleclearances.co.uk
Phone: 01164 881934
